WildStar Support

Patch Failed

If you’re seeing the ‘Patch Failed’ error message, this is usually do to a lack of permissions or a conflicting background application such as security software. Please try the following suggestions in order to resolve this issue:


Please simply right-click WildStar.exe or your WildStar shortcut and select “Run as Admin.”

You may also want to consider Creating a New User Account.

Disabling Background Processes
It’s possible that another application could be interfering with the client and preventing you from installing/updating. The easiest way to rule out a conflicting application is to disable your background startup processes.

To do this, you can use a Windows® command called MSCONFIG.


Important Note: If you need a specific application to run with Windows® but still want to use MSCONFIG, you can follow the instructions below and re-check any application that needs to start with Windows®. Programs you may want to do this for include:

  • Wireless Connection Software
  • Mouse or Keyboard Applications
  • Security Applications
    • While we do suggest temporarily removing security software, we do not recommend running your machine without a security application. Please only disable or remove security software as a temporary troubleshooting step.
    • Note: Disabling the running processes through this method does not guarantee that security software will be affected.


For Windows XP, Vista, 7:

  1. Press and hold the Windows® and R keys at the same time (this should open the Run dialog box).
  2. Type MSCONFIG and click OK (this should open the System Configuration Utility window).
  3. Click on the Services tab and check the Hide All Microsoft Services checkbox near the bottom. Do not continue unless the box is checked.
  4. Click Disable All.
  5. Click the Startup tab and click Disable All.
  6. Click OK and restart your computer.
  7. Once Windows® is back up, do not start any other programs and try the game again.


For Windows 8:

  1. Open the Windows 8 menu and type in MSCONFIG.
  2. Left click on System Configuration (this should open a new window called System Configuration).
  3. Click the Services tab.
  4. Click on the Services tab and check the Hide All Microsoft Services checkbox near the bottom. Do not continue unless the box is checked.
  5. Click Disable All.
  6. Click the Startup tab and click Open Task Manager (this will display a list of all the applications you have set to start when Windows first boots up).
  7. Right-click on these applications one by one and select Disable.
  8. Once completed, click Ok to save your changes. You will then be prompted to reboot your PC. Once you return to Windows, try connecting again.


Re-enable Running Processes

To re-enable all of the processes that we disabled:

  1. Follow steps 1 and 2 above.
  2. Go to the General tab and select Normal startup.
  3. Click OK and restart your computer for the changes to take effect..


Further Testing

If the steps above resolved the issue, it means that another process or the number of processes running is causing a conflict.


If you would like to determine the specific process that was causing the interference, you can repeat the process above, re-enabling only a few processes at a time, until you encounter the error again. When this happens, disable the process that was last selected and try adding another one. If it works, then you have identified the problem. If it doesn't, the problem is probably related to the number of processes that are running.

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