Frequently Asked Questions:
How long does it take for Support to answer my ticket?
Ticket times fluctuate depending on the status of each of NCSOFT's games. We strive to always answer tickets in under 24 hours.
What happens to my tickets I currently have open?
Our support agents will continue to answer tickets opened in the old support site. You will receive all responses via email and you can reply by email too.
How do I reply to the tickets I have open?
You can reply to your open tickets through email. However, you will not be able to log onto the old support site and any new ticket you wish to submit will need to be open through our new site.