WildStar Support

What do the numbered Login Errors mean?

Most of our current Login Errors are not very good at actually explaining what's happening. This article is here to collect as many errors as we can find, based on what people are seeing when they try to log in. This is not a complete list, so if you're seeing something that isn't listed here and can't find a way around it, feel free to contact our technical support staff, and be sure to mention the specific error that you're seeing. We'll get more numbers posted here as we get information on them.

Login Error 0

Login Error 0 means that you have encountered a code execution error in our authentication server.

Login Error 2

Login Error 2 means that there was an error while attempting to access game account information.

Login Error 3

Login Error 3 means that you have encountered a code execution error in our authentication server. Specifically, this means that the client you are using is from one region (like the US), and you are trying to log into another region (like the EU). Make sure your region is set correctly, and that should resolve the issue.

Login Error 4

Login Error 4 occurs when your account is already logged in to the game in another location. Make sure you are logged out of both locations and try again.

Login Error 5

Login Error 5 means that there was an error when attempting to connect to our authentication server.

Login Error 6, 7, and 9

Login Error 6, 7, and 9 all mean that you have encountered a code execution error in our authentication server. (They mean different things to our networking teams, so they can hopefully find the issue more quickly)

Login Error 8

Login Error 8 (plus more numbers!) means that there was a problem when attempting to authenticate your account. Please screenshot or write down those extra error numbers and send them along if you submit a ticket regarding this error.

Login Error 10

Login Error 10 means that your client is having trouble connecting to NCSOFT login services. Specifically, this is a socket connection issue.

Login Error 11

Login Error 11 means that there was a problem when attempting to authenticate your account. 

Login Error 12 and 13

Login Error 12 and 13 both mean that the system encountered a timeout when attempting to authenticate your account. (There are 2 different ones, because the timeout could have occurred in different places)

Login Error 14

Login Error 14 means that while you do have an NC Account, you don't have a valid WildStar game account connected to it. It could also mean that you're somehow connecting to the wrong WildStar servers.

Login Error 15

Login Error 15 means that there was a networking error when attempting to authenticate your account. Our authentication server detected a change in your IP address, and denied you entry because of a potential 'man in the middle' hacking attempt. If you believe this is incorrect, you may need to get in touch with your ISP to make sure that your network communications are being properly routed.


So if you run into any of these issues, please feel free to Submit a Ticket, and make sure to mention the specific error number you are seeing!

Was this article helpful?
6 out of 16 found this helpful
Have more questions? Submit a request