In your Account Inventory are two distinct areas, Unbound and Giftable and Account Bound.
The Account Bound list contains multi-use items which have been bound or are bound by default.
The Unbound and Giftable list contains three types of items:
- Unbound, such as single-use items which you can choose to bind to your active character or log into a different character to claim it
- Giftable items, denoted by a giftbox icon
- items which are both unbound AND giftable. These may be single or multi-use.
Not sure which you have? Click an item and one or both of the buttons at the bottom of the window will light up. Enjoy!